1.What Do I Do if My Order Gets Lost in the Mail?
If you suspect your purchase is lost in the mail, there are steps you can take to try to locate your package. You can also work with your seller to get tracking information or file a shipping insurance claim, if necessary.
If your order’s tracking information shows that the order was delivered, first check whether someone else in your household or office accepted it. Also, sometimes it can take an extra day for the carrier to deliver the package, even if the tracking information says it was delivered. It’s possible the package arrived at your local postal facility or shipping hub but just hasn’t made its way to your door yet.
Please be sure to communicate with us the real-time status of the order via email, we are eager to provide excellent customer service, and may be able to provide tracking information and work with you to find the best results.
2. How can I update my shipping address?
How to change the delivery address after placing an order? If your delivery address is incorrect when you place your order, please check if your order has not been shipped yet.
If your goods have not been shipped, you can contact us to update your address on the order or cancel the order. You can then reorder the product using the correct shipping address.
If your goods have been shipped, you can contact us, we will help you contact the transportation service to communicate whether the address can be changed, if not, we are sorry
If there are any problems after your order is shipped, you will need to work directly with your seller and shipping service.
3. How to cancel an order?
You can choose to cancel the order yourself, or you can contact us for help and let us cancel the order for you
4. How can I change my order?
If you need to make any changes to your order, you can contact us for help; we will make decisions on order cancellation, refund, and return based on your needs and our policies.
5. When can I leave a comment or report an order issue?
You can leave a comment or report a problem after the arrival date of the order, which is listed on your purchase page. After receiving the goods, you can post your comments, and use the comments to show your likes. If you are very satisfied, please give us five-star praise.
After receiving the goods, please contact us in time if there is any problem with the item, and we will solve the problem as soon as possible. do not worry.